Everything you want to know.

Send your request straight through our enquiry form. Tell us departure point, destination, travel date, number of passengers and anything else that matters to you. Our aviation team then checks the suitable options and puts together an individual offer.

You send us your travel details, we check which aircraft are available, you receive suitable options and an individual offer, and once you confirm we coordinate the remaining steps with the operator in charge.

Depending on availability, private jets can be arranged at very short notice. An early request usually means a wider choice of aircraft and departure slots.

That depends on route, travel date and availability. Our team reviews your request as quickly as possible and comes back with suitable options and an individual offer.

No. A request is there to check suitable flight options and prices first. A binding booking only comes about once you have expressly confirmed it.

There is no flat rate. The cost depends on route, aircraft type, number of passengers, travel date, availability and where the aircraft has to be positioned, among other things. That is why you will not get a blanket “from” promise from us, but an offer cut to your journey.

The most important ones are:

• —Flight distance
• —Aircraft type
• —Number of passengers
• —Travel date
• —Availability
• —Positioning of the aircraft
• —Airport fees
• —Requested additional services

That depends on the individual offer and operator. The concrete services are set out transparently in your personal offer.

Depending on the flight, additional services or special requirements can create costs. We tell you about the relevant costs before booking so you have a clear basis for your decision.

That depends on route, number of passengers, luggage, the comfort you want and your personal requirements. You do not have to find the right aircraft yourself — our team checks the suitable options and presents the aircraft that fit.

Broadly, we distinguish between these categories:

• —Light jets — ideal for shorter routes and smaller groups.
• —Midsize jets — more space and range for longer journeys.
• —Heavy jets — considerable space and comfort for larger groups and long routes.
• —Ultra long range jets — built for particularly long international connections.

If several suitable aircraft are available, we can present you with different options. Actual availability depends on your travel date and route.

That depends on the aircraft. Across the categories there are jets for small groups all the way up to larger cabins with a considerably higher passenger capacity.

Depending on the aircraft type, private jets can use a wide choice of airports — including smaller ones that scheduled airliners do not serve regularly.

In principle we can check various suitable airports. We take distance, aircraft type, availability and operational requirements into account.

One of the advantages of private aviation is how much more individual the process is. The exact time depends on the airport, the terminal and the operator. You receive the relevant details before your flight.

Yes. Depending on aircraft, route and operational requirements, international private jet flights can be arranged.

An empty leg comes about when a private jet flies on to its next assignment without passengers, for instance on the way back after a charter. Under certain conditions these flights can be offered on considerably more attractive terms.

Empty legs can be cheaper than a regular charter flight. The actual price still depends on route, timing, aircraft and availability.

Empty legs are tied to the operator's existing flight planning. Route and departure time are therefore often less flexible than on an individually planned charter flight.

Yes, as long as a suitable empty leg is available. With empty legs in particular, a short-notice request is often worth it.

Private jet flights are operated by aviation companies and qualified crews. When we select a flight solution, operational and safety-related criteria matter alongside availability and price.

JETAURA acts as a private jet broker and arranges suitable flight solutions. The flight itself is operated by the respective air operator.

No. JETAURA arranges flights through a network of aviation partners and operators.

Alongside availability and price we consider aircraft type, range, passenger capacity, routing and the client's individual requirements.

Yes. Our team accompanies you through the request and booking process and is there for questions and individual requirements.

Yes. Individual catering requests can be accommodated depending on the flight and operator. It is best to tell us your wishes together with your request.

That depends on the aircraft. If Wi-Fi or another particular feature matters to you, we can take it into account when selecting the aircraft.

Many business and heavy jet models have work areas and communication options on board. The fit-out differs from aircraft to aircraft.

Of course. Let us know your individual wishes as early as possible. We check with the operator what is possible on your flight.

On many private jet flights, travelling with pets is possible. The concrete requirements depend on route, operator and aircraft — so please tell us with your request if you would like to travel with a pet.

Yes. The requirements can vary with age, route and operator. Our team will tell you which conditions apply to your journey.

Luggage capacity depends on the aircraft. It is best to tell us with your request how much luggage you plan to bring, and what kind.

Whether sports equipment, golf bags or other special items can be carried depends on the aircraft and the operator. We are happy to check that in advance.

That depends on the operator and the terms of your booking. Contact our team as early as possible so we can check the available options.

Cancellation depends on the booking terms in each case. Any cancellation costs are handled according to the terms agreed.

Safety always comes first. If the weather affects your flight, we agree the next steps with the operator in charge.

If there is an operational change, we look for suitable alternatives together with our partners, as far as they are available.

On request, additional services such as airport transfers or chauffeur arrangements can be coordinated.

Yes. Depending on the journey, additional services can be arranged with the operator or with service partners.

Depending on the scope you want, we can coordinate further travel services alongside the flight. Simply tell us what you need.

Yes. If you fly certain routes regularly, we can take your requirements into account and work out suitable solutions for future journeys together.